Twitter as a platform for Customer Support

Have you shared the common experience of getting help through Twitter than otherwise?

 

 

 

TNT - It's getting easier to use Twitter for customer service

Many people turn to Twitter to solicit help or air their grievances, knowing that using this route is likely to generate a faster response than the traditional route of an e-mail.

Capitalizing on the growing use of its service for customer care, Twitter has launched two new features that can make the experience smoother for all concerned. One tool allows the tech support to add links to tweets, through which customers can in a single click be whisked away for direct messaging.

The image below shows you an example of just that.

TNT - It's getting easier to use Twitter for customer service Inside 00

 

The second tool, allows the customer to send feedback and rate the customer service that he has just received. The interaction can be rated from a disappointing zero to a 10 equivalent to an excellent.

TNT - It's getting easier to use Twitter for customer service Inside 01

 

Twitter has always catered to business houses that uses its service as platform for customer care, to the extent that last year, it even published a guidebook for companies on how they can capitalize on its service.

Although these tools are unlikely to impact the average users, they however are likely to be beneficial in the occasion when you need to reach out to a company.

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